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live from Professional

Take over the website chat live

One click hands the conversation to your team.

Website chat shows whether your agency is available. Your team claims conversations from a shared queue and continues in the same window as the assistant.

What you can do

  • Set each team member as available, away or offline
  • View and claim waiting conversations live
  • Read earlier messages and known CRM history
  • Create enquiries, contacts and viewing appointments from the conversation

Your benefits

  • Prospects stay in the conversation while questions are answered
  • Exactly one team member takes over, preventing duplicate replies
  • The assistant resumes when the session ends
AI behind the scenes

The assistant hands over the complete conversation. For known CRM contacts, the team member also sees earlier correspondence.

From input to result

How it works in Vividomo®

A clear process shows where your input is needed, what the system does and where you review the result.

  1. Set availability

    Team members choose available, away or offline. After the first answer, website chat tells visitors whether someone is available.

  2. Take over a conversation

    Requested conversations appear in the Live Chats queue. Only one team member can claim a conversation; others then see it as assigned.

  3. End the session cleanly

    The assistant resumes after the session ends. Enquiries, contacts and appointments created during it remain in the system.

Inside the product

Features in detail

These capabilities are part of the current product and use the same properties, contacts and work records.

Presence with a heartbeat

Status is confirmed every 30 seconds and expires after 90 seconds without a heartbeat, so forgotten availability does not keep visitors waiting.

Shared transcript

Visitor and agent messages share the same searchable history as earlier assistant replies.

CRM history at handoff

For known CRM contacts, the team member sees earlier correspondence and the previous discussion context.

A route when nobody is available

If no one is available, the chat contact form remains accessible and messages arrive in enquiry management.

Fits your everyday work

Who this feature is for

  • Agencies with regular website traffic
  • Teams with staff handling initial contact
  • Agents keeping buyers engaged in conversation
AI chatbot for your agency Answers property questions around the clock. Bot Studio for multiple assistants One assistant for sales, one for lettings and one for developments. Enquiry manager All property enquiries in one place.

Ready for real estate software your agent can work in?

Try Vividomo® free for 30 days with the brochure generator, CRM and, from Professional, agent access with 40 tools. No credit card, no minimum term.

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Built for estate agents in Germany, Austria and Switzerland.

GDPR compliant Developed in Austria Cancel anytime