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Extra charge Add-on · enabled per agency

Phone assistant

Answers calls and property questions, then leaves a record.

The phone assistant answers your agency number and discusses published properties with prospects. Speech recognition runs in the EU; conversation text is stored.

What you can do

  • Forward your existing agency number to the assistant
  • Route multiple numbers to specialist assistants on Premium
  • Track calls, duration and error rate in the Voice Dashboard
  • Reuse transcripts and summaries after calls

Your benefits

  • Available outside office hours
  • Callers can interrupt; the assistant immediately listens
  • Every call leaves a readable result
AI behind the scenes

Speech recognition, knowledge retrieval and speech output work together. After hang-up, a background process creates a structured conversation summary.

From input to result

How it works in Vividomo®

A clear process shows where your input is needed, what the system does and where you review the result.

  1. Forward your number

    Forward your existing agency number to the assistant. Vividomo® does not sell phone numbers; you keep yours.

  2. Choose an assistant and voice

    Select the assistant and speaking voice. On Premium, each number can have its own assignment.

  3. Review the conversation

    After the call, a transcript and summary appear in the Voice Dashboard for reuse on the contact record.

Inside the product

Features in detail

These capabilities are part of the current product and use the same properties, contacts and work records.

Interrupt during the call

When the caller interrupts, speech stops and the assistant listens, making the exchange feel closer to a natural phone call.

Speech recognition in the EU

Recognition uses an EU service and speech output the platform's EU provider. Audio is not stored.

Multiple numbers on Premium

Sales, lettings and developments can each have a number and assistant. Each call records the route used.

Operations overview

The Voice Dashboard shows call count, duration, average duration, error rate and active calls.

Fits your everyday work

Who this feature is for

  • Agencies with many calls about a few properties
  • Independent agents unable to answer during viewings
  • Teams handling calls outside office hours
Voice assistant Visitors speak to your website — and are understood. Bot Studio for multiple assistants One assistant for sales, one for lettings and one for developments. Enquiry manager All property enquiries in one place.

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Built for estate agents in Germany, Austria and Switzerland.

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